FAQs
Absolutely! At The Urban Physio, we're ACC registered, enabling us to facilitate claims and complete necessary paperwork during your initial appointment. Following your assessment, we'll advise if a visit to your doctor is advisable.
The Urban Physio also provides treatment for private claims. A number of private claims can be reimbursed by your health insurance provider (dependent on your policy). We can provide receipts for these claims. Please refer to our website for our current pricing.
At The Urban Physio we specialise in musculoskeletal injuries and promoting overall wellness so you can return as quickly and safely as possible to your urban lifestyle. Please refer to the services pages on our website to see what conditions we treat.
You can book online, here or call our friendly receptionist on 09 216 7799 if you need to speak with us.
Simply enter the main door and sit in the waiting area until the Physio comes to greet you.
Our initial assessment and treatment appointments are 60 minutes to ensure that we give you a thorough assessment and provide a treatment plan. Follow up treatments range from 30 to 60 minutes depending on your injury or condition.
If you have sustained an accident or injury you are entitled to submit a claim to the Accident Compensation Corporation (ACC). An accident must be a sudden incident or event that has happened at a certain time and place. ACC will cover most injuries that have occurred at home, the community, the work place, plus recreational and competitive sports.
ACC will cover the cost of some of your treatment – however, a co-payment is required at every visit. Your Physio will fill in the necessary ACC paperwork for you. We can also refer you for X-ray or ultrasound scans as needed.
While ACC contributes to treatment costs, a co-payment is required at each visit. Our website provides up-to-date pricing details for your convenience.
Depending on your level and scope of policy coverage, some or all of your appointment payments may be reimbursed.
We have access to South Cross and NIB’s online claim portals and can check your coverage at your appointment. In most cases, where coverage is applicable we can process a claim at your visit. Alternatively, we encourage you to contact your insurance provider to clarify your level of coverage.
There is off-street parking available around the back of the building. Parking is located on the left at the end of the driveway, please park in the allocated parks. Should no parks be free, there is street parking available in the surrounding area.
Privacy and confidentiality are vital during your assessment and treatment at The Urban Physio. Your physio notes and medical records are kept confidential and will only be passed to other medical professionals with your consent. You’re able to access these at any time.