The Urban Physio attempts to keep this website up to date as often as possible and aim for all information to be as accurate as possible. As information may change we do not guarantee its accuracy at any time, interested parties should make their own enquiries to satisfy themselves in every respect. By entering this site you agree to these terms and conditions.



Agreement to Pay & Cancellation Policy

a) The Urban Physio requires a minimum of 24 hours notice to cancel or change an appointment. Clients are liable to pay the full amount if they fail to attend, cancel or change their appointment with less than 24 hours notice. The cancellation policy applies even if a courtesy reminder email for any reason has not been received from The Urban Physio.

b) Clients are liable to pay all payments immediately following their appointment or notification by The Urban Physio that payment is required (e.g. declined claims). All outstanding payments must be paid prior to attending a subsequent appointment.

c) Payments which are included within the Agreement to Pay and Cancellation Policy include:

  1. Any service fee for a private treatment or co-payment charges for ACC covered treatments.

  2. The cost of any treatment that is declined by ACC or other funder.

  3. The costs of materials such as orthotics, products, or other goods etc. supplied with the services the client receives.

d) Should a debt recovery service be required to be engaged to recover any debt, the Client will be liable for any recovery fees (including all legal or court fees) on an indemnity basis.


Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to www.theurbanphysio.co.nz. By using our website, you consent to the data practices described in this statement. If you complete the booking form on this website the personal details collected by the form will be used by The Urban Physio to communicate with you. We are committed to protecting this information. The Urban Physio retain this information and it is only disclosed to Mailchimp for mail distribution, in which you can unsubscribe at any stage. For further information relating to New Zealand Privacy Legislation please visit www.privacy.org.nz. We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from The Urban Physio by contacting us at info@theurbanphysio.co.nz.



All information, copy and imagery provided on and available from this website www.theurbanphysio.co.nz are not to be modified or altered in any way. Content may be viewed online and reproduced in hard copy only for your personal reference. The use of any content and the creation of links to this site are at the risk of the user and are subject to the users general legal obligations.


Changes to our disclaimer

The Urban Physio will occasionally update this disclaimer page to reflect company and customer feedback. We encourage you to periodically review this page to be informed of our conditions and how we are protecting your information.

We at The Urban Physio are happy to help if you have any queries regarding our terms and conditions and privacy policy, please contact us below.

09 216 7799

Effective as of 01 October 2019